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Generative AI is a type of artificial intelligence that is designed to create new data that is similar to the training data. Generative models learn the underlying patterns and relationships in the training data and use this knowledge to generate new data.
GPT (Generative Pre-trained Transformer) models, like GPT-3 and its successors, have a wide range of applications in customer support. These models have the ability to generate human-like text based on input, making them valuable tools for improving and streamlining customer service operations. GPT models can be used to provide automated responses to frequently asked questions. Users can receive instant answers to common queries without the need for human intervention. GPT-powered chatbots can engage in natural and context-aware conversations with users. They can handle a variety of tasks, from answering questions to guiding users through troubleshooting processes.
Organizations are continually seeking innovative ways to improve user experiences when accessing and interacting with documents. One powerful solution that has emerged in recent years is the integration of chatbots into document portals. These conversational AI agents are transforming how users engage with content, making it more accessible and interactive than ever before.
