Generative AI is a type of artificial intelligence that is designed to create new data that is similar to the training data. Generative models learn the underlying patterns and relationships in the training data and use this knowledge to generate new data.
GPT (Generative Pre-trained Transformer) models, like GPT-3 and its successors, have a wide range of applications in customer support. These models have the ability to generate human-like text based on input, making them valuable tools for improving and streamlining customer service operations…
